Be sure to use standard-size packaging for the parcel you want to ship.
In order to preclude any problems for pickup by the carrier when you ship a parcel to France or worldwide, use standard packaging suited for the size and weight of your goods. When shipping bulky or heavy items, it is important to use a sturdy box and pack your items to distribute the weight evenly. An inadequate or badly secured box could mean your parcel may be delivered damaged or incomplete. The carrier also has the right to refuse to take custody of a parcel or to add a surcharge if the packaging is sub-standard. Secure, sturdy packaging guarantees the safe delivery of your outsize items!
An envelope or letter corresponds to an object whose packaging generally consists of an envelope made of paper, cardboard or even plastic. The dimensions of the envelope can vary. Its thickness is negligible, it is rarely greater than 2 cm. If the weight of the envelope or the letter is greater than 3 kg, the shipment will be considered a parcel by Boxtale.com.
A parcel or packet corresponds to an object whose conditioning (or packaging) generally consists of a cardboard or wooden box (with 3 dimensions). This is often a parallelepiped whose weight does not exceed 70 kg.> Important: if the weight of the parcel exceeds 30 kg, its handling is often done with the assistance of a two-wheel hand truck or a small two-wheel trolley. The offering of transport companies (delivery in D+1 for France) generally applies only to parcels less than 30 kg.
This section includes the objects whose weight is greater than 3 kg and whose dimensions make standard packaging difficult. It is generally about furniture, household (or office) objects of large dimension, appliances, objects with a very specific shape or unwieldy objects or objects whose weight is greater than 70 kg. The object in question is difficult to place in a parcel in a cardboard box and the packaging generally requires particular attention. It can also be about fragile objects where the packaging can be selected by the carrier>. The movement and transport of the object by the transport company often require several experienced persons or can be done with the assistance of a two-wheel hand truck, a four-wheel trolley or suitable equipment according to the weight.
A pallet corresponds to one load unit that is built based on a platform (or loading tray). The load must be covered with a plastic sheet. It consists of objects, group of objects, parcels, packets or elements solidly fastened on the pallet (wood, plastic or metal, etc.), which everything covered using a pallet sheet. On the site Boxtale.com, the weight of a pallet starts at 30 kg, can not exceed 1,000 kg and the height can not exceed 180 cm. In France pallets generally comply with international standards (Europe pallet or Eur EPAL pallet 80 x 120 cm, unit weight of an empty pallet: minimum 20 kg). For pick-up, a pallet requires easy access (street level) allowing the use of a fork-lift truck for pallets or manual pallet truck. The handling and shipping of pallets by carriers is exclusively reserved for businesses.
This information was necessary for the processing of your delivery orders on the website. In accordance with the law of 06/01/1978 you have the right to access, request rectification of or object to information that concerns you. You can exercise this right at any time via the My Profile page.
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